Forward and reverse DNS
An A or AAAA record maps a hostname to an address. A PTR record maps an address back to a hostname. Many mail systems expect the forward and reverse names to be consistent.
Before requesting a PTR
- Choose a fully qualified hostname you control.
- Create the matching forward A or AAAA record where applicable.
- Make sure the hostname resolves to the same server address before expecting forward-confirmed reverse DNS.
Check the records
dig +short A host.example.com
dig +short AAAA host.example.comdig -x 203.0.113.10 +shortRequest workflow
For services that support rDNS management, use the authorised service workflow or contact support with the service ID, IP address and requested hostname. The provider controls the reverse zone for provider-assigned addresses.
Mail reputation is separate
Correct rDNS is only one part of mail-system reputation and authentication. SPF, DKIM, DMARC, server configuration, content and IP reputation can all affect delivery.