This Refund Policy explains when payments made to SERVEFORU HOST INTEGRATED, operating the Interdata Networks brand (“Interdata Networks”, “we”, “our”, or “us”), may be refundable.
Refund eligibility is subject to this policy, our Terms of Service, Acceptable Use Policy, product descriptions, and applicable law.
1. Hosting Money-Back Guarantee
A 30-day money-back guarantee applies only where the applicable hosting product page expressly states that the guarantee is included.
Unless otherwise stated, eligible services may include shared hosting, WordPress hosting, reseller hosting, and selected virtual-server plans.
The guarantee applies only to the first qualifying order for the applicable service category.
Promotional, custom, manually discounted, limited-stock, migration-assisted, lifetime, Black Friday, Cyber Monday, LET/LEB, and other special-offer services are excluded unless expressly stated otherwise.
2. Proxy-Service Refund Eligibility
Proxy services are not covered by the general 30-day hosting guarantee.
A first-time purchase of an eligible Shared Rotating Datacentre Proxy plan may be refunded where all of the following conditions are met:
Eligibility is determined using Interdata Networks’ usage and service records.
- the refund request is submitted within 48 hours after activation;
- total proxy traffic used is less than 1 GB;
- the account has not generated an abuse, fraud, copyright, or security complaint;
- no KYC, verification, or compliance issue remains unresolved;
- no chargeback or payment dispute has been filed;
- the customer has not resold, redistributed, or publicly shared access;
- no custom setup or non-recoverable third-party cost has been incurred;
- the customer has not previously purchased the same service category.
3. Dedicated and Private Proxy Services
Dedicated Datacentre Proxies and Private Proxies are non-refundable after activation because IP resources are allocated, reserved, or withdrawn from general inventory for the customer.
A refund may be considered where Interdata Networks cannot provision the ordered service, the service materially differs from the product description, an advertised country cannot be supplied, or a technical failure within Interdata Networks’ control cannot be remedied or replaced within a reasonable period.
Replacement of an affected proxy IP is normally the first remedy.
4. Consumed Bandwidth and Usage
Consumed bandwidth, traffic, overage, additional IPs, replacement fees, and usage-based charges are non-refundable.
Traffic is determined using Interdata Networks’ service records and may include request data, response data, and protocol overhead where measured by the platform.
5. Target-Website Compatibility
A refund is not available solely because:
Interdata Networks does not guarantee acceptance by every third-party website.
- a particular website blocks or limits an IP;
- a CAPTCHA or verification challenge appears;
- a third-party account is suspended, restricted, or closed;
- a website changes its terms, access controls, or anti-bot systems;
- the customer’s software, script, or browser is incompatible;
- a target requires cookies, browser fingerprints, or additional verification;
- an IP appears in a third-party reputation database;
- a geolocation database displays stale or inconsistent information;
- a shared or private IP was previously used by another customer;
- a use case requires prior approval and approval is not granted.
6. IP Replacements
The availability, timing, and number of replacement IPs depend on the purchased plan and available inventory.
An IP replacement does not restart the refund period. Repeated replacement requests caused by customer activity, target-site blocking, or policy violations may be denied or charged.
7. Non-Refundable Items
The following are generally non-refundable:
- domain registrations, renewals, transfers, and redemption fees;
- software and control-panel licences;
- dedicated IP addresses;
- activated dedicated and private proxy IPs;
- setup and activation fees;
- custom configurations and professional work;
- consumed bandwidth and overage charges;
- IP replacement or rotation fees;
- account credit and promotional credit;
- cryptocurrency payments where supported;
- renewal invoices paid without timely cancellation;
- third-party costs;
- abuse-remediation and blacklist-cleanup work;
- services suspended or terminated under policy enforcement.
8. Abuse and Policy Enforcement
No refund is available where a service is suspended, restricted, or terminated because of spam, phishing, fraud, carding, malware, attacks, scanning, copyright infringement, unauthorised data collection, fake accounts, fake engagement, unauthorised proxy resale, failure to complete verification, or another violation of the AUP or Terms of Service.
9. Verification and Fraud Review
Interdata Networks may delay provisioning or refunds while identity, payment ownership, intended use, or fraud risk is reviewed.
If Interdata Networks cancels an order before activation because risk cannot be accepted, eligible payments may be returned after deducting non-refundable third-party costs.
No refund is due where the customer supplies false, forged, stolen, or unauthorised information or payment details.
10. Cancellations and Renewals
Customers must submit cancellation requests through the official client area or support system before the next renewal date.
Stopping use, deleting credentials, removing a payment method, disabling a service, failing to use allocated bandwidth, or assuming that a subscription will expire automatically does not constitute cancellation.
Renewal payments are generally non-refundable once the renewal period begins.
11. Refund Requests
A refund request must include the account email, affected service, invoice number, reason for the request, and relevant troubleshooting details.
Customers should allow Interdata Networks a reasonable opportunity to investigate and remedy a technical issue.
12. Refund Method
Approved refunds will normally be returned to the original payment method.
Where that method is unavailable or restricted, Interdata Networks may issue account credit or use another reasonable method permitted by law and the payment provider.
Payment-provider processing times are outside Interdata Networks’ direct control.
13. Chargebacks
Customers must first attempt to resolve a billing concern through Interdata Networks’ official support system.
A chargeback may result in immediate suspension of services associated with the customer. Fraudulent, abusive, or premature chargebacks may result in termination and refusal of future service.
14. Partial Refunds
Interdata Networks may deduct consumed resources, setup costs, third-party costs, promotional discounts, reasonable administrative costs, and unpaid balances from an otherwise approved refund.
15. Statutory Rights
Nothing in this policy excludes a consumer right or remedy that cannot lawfully be excluded under Malaysian law.
16. Contact
Refund and cancellation requests must be submitted through the official Interdata Networks billing portal or support system.