Where eligible, customers may request a refund under our money-back terms. Refund eligibility can depend on product type, service age, usage, and whether the service includes third-party costs.
- Domains, licenses, software, setup work, and some add-ons are commonly non-refundable.
- Refunds usually require a formal request through the client area or billing ticket.
- Abuse-related suspensions or policy breaches may make a service ineligible for refund.
Please submit a billing ticket if you need a case-specific answer on refund eligibility.
