Dear Valued Customers,
We are pleased to confirm that the earlier network disruption has now been fully resolved, and all affected services have been restored.
This includes our network connectivity, hosted services, website, billing/client portal, and related support systems. Our upstream provider has resolved the underlying connectivity issue, and our team has completed additional checks to ensure services are operating normally again.
We sincerely apologise for the downtime and inconvenience caused during this incident. We understand how important stable connectivity and access to your services are, and we greatly appreciate your patience and understanding while the issue was being addressed.
We also have some positive news to share. As part of our ongoing infrastructure improvements, we have upgraded our network connection capacity, providing us with a larger connectivity pipe and additional headroom for future traffic growth. This upgrade is intended to improve overall network capacity, scalability, and service reliability as our infrastructure continues to expand.
Regarding the billing/client portal, it is currently fully operational again. However, we are planning to migrate the billing platform to another server as part of further reliability and infrastructure improvements. This migration will be carried out during a scheduled maintenance period to minimise disruption.
A separate maintenance announcement will be issued in advance once the migration date and maintenance window have been finalised. No action is required from customers at this time.
We will continue monitoring our network and services closely following today's incident.
Once again, we sincerely apologise for the disruption and thank everyone for their patience, understanding, and continued support.
Best regards,
SERVEFORU HOST INTEGRATED (SVR4U)
Reliable Hosting • KVM VPS • cPanel • DirectAdmin • WordPress • Domains
Malaysia-Focused Hosting Infrastructure
