Dear Customer,
We are pleased to inform you that the scheduled upgrade and migration of our billing and customer-facing infrastructure has now been successfully completed.
As part of this upgrade, we have moved our billing platform, customer portal and related backend systems onto our new infrastructure. This provides us with improved performance, reliability and additional capacity to support future growth and new services.
During the migration, some customers may have experienced temporary difficulty accessing the SVR4U billing portal, OrbitOne control panel, or certain account management functions. We sincerely apologise for any inconvenience caused and appreciate your patience while the migration was being completed.
What has improved
• Improved responsiveness of our billing and customer management systems
• Increased infrastructure capacity and performance
• Improved reliability for OrbitOne and customer-facing services
• Better foundation for upcoming features and future expansion
• Consolidated infrastructure allowing us to maintain and improve our services more efficiently
All primary customer-facing systems are now operating from the upgraded infrastructure.
No action is required from you.
If you are unable to access the billing portal or another SVR4U service, please try again shortly. In some cases, your ISP or local DNS cache may require a little additional time to refresh.
If you notice anything unusual with your account or service, please open a support ticket and our team will be happy to assist.
We will continue monitoring the upgraded infrastructure closely following the migration.
Thank you for your continued support and trust in SVR4U.
Dear Customers,
We would like to provide an update regarding the temporary unavailability of our billing portal and OrbitOne control panel earlier today.
The issue was traced to the third-party hosting provider currently hosting these web services. Our hosting account was mistakenly suspended by the provider, which caused the billing portal, OrbitOne, and several related web-based functions to become temporarily inaccessible.
We would like to clarify that our VPS infrastructure itself was not affected by this incident. Customer VPS instances continued operating as usual throughout the disruption. The issue was limited primarily to the management and billing platform, although some portal-side actions and automated tasks may have been temporarily delayed while the service was unavailable.
The hosting account has since been restored and Billing and OrbitOne are now back online. We are continuing to monitor the platform and checking any tasks that may have queued during the interruption.
We sincerely apologise for the inconvenience and confusion this may have caused.
Reliability of our management infrastructure is extremely important to us, and following this incident we are also reviewing alternative hosting arrangements for our billing and OrbitOne platforms to reduce our dependency on the current provider and help prevent a similar situation in the future.
Thank you for your patience, understanding, and continued support.
Kind regards,
SVR4U Team
SERVEFORU HOST INTEGRATED
[email protected]
billing.svr4u.com
