10th Jul 2026

Service Restored – Upstream Network Issue Resolved

Dear Valued Customer, We are pleased to confirm that the upstream network issue has been resolved, and all affected services were fully restored as of 5:45 PM GMT+8 on 10 June 2026. Our team will continue monitoring the network to ensure services remain stable. We sincerely apologize for the disruption and appreciate your patience and ...
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10th Jul 2026

Emergency Service Disruption – Upstream Network Issue

Dear Valued Customer, We are currently experiencing a network disruption caused by an issue with one of our upstream service providers. Our technical team is actively investigating the issue and working closely with the upstream provider to restore connectivity as soon as possible. During this period, some services may be unavailable or ...
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10th Jul 2026

Januscape Security Patch Completed

Januscape Security Patch Completed Dear Customers, We would like to inform you that the Januscape security patch has been successfully completed across our live cluster nodes. This patching work was carried out proactively as part of our ongoing security and infrastructure maintenance efforts. Our systems remained online throughout the process, ...
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3rd Jul 2026

Scheduled Network Upgrade Notice [IMPT]

Dear Valued Customers,We will be performing a scheduled network upgrade to improve overall routing stability, capacity, and network performance. Please do not be alarmed as during this upgrade, some customers may experience brief connectivity interruptions, higher latency, or short periods of packet loss. We expect any disruption to be minimal, ...
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